|
All prices quoted are in £GBP Pounds Sterling (UK Pounds)
|
| We reserve the right to change our prices at any time. |
| |
| |
| Colours |
Colours displayed are advisory, as they will vary between different computer monitors.
|
| Tax |
All prices quoted are inclusive of all UK taxes. It is the responsibility of customers residing outside the UK to pay any extra taxes due on the goods and we will not accept responsibility for any action taken by customs in your country. It is a requirement in the UK to include a customs docket, which notifies the customs authorities of the goods contained within the package.
|
| Purchasing products online |
Purchasing our products online couldnt be easier. Just browse our Catalogue under our products section, and click on any items that you wish to buy. You then follow the staged process of adding them to the shopping cart and proceeding to the checkout.
|
An email confirming receipt of your order will be sent from Worldpay, and this will provide a unique order reference.
|
| Online Payment Methods |
We accept all major credit and debit cards including Visa, MasterCard, Visa Delta, Visa Electron, JCB, Eurocard, Switch and Solo. You may send your credit card information via the Internet. Our online processing is undertaken by worldpay, a world recognised leader in secure online payment processing.
|
| Payment Processing |
We will undertake a standard set of credit checks prior to authorising your order to ensure the authenticity of your credit card and delivery address. We reserve the right to request additional proof of identify, where we deem necessary, especially where the goods are requested to be delivered to a different address to that of the credit/debit card holder. We operate a 5 day deferred of payment system where we need to investigate suspicious transactions.
Where we find that the additional identity or proof of address details cannot be confirmed, we reserve the right not to process the order/payment.
|
| Other payment options |
If you don't want to send your credit card details over the internet, we offer alternative ways of paying.
|
| You can order by phone |
Call us on:
028-302-50707 (within UK and N. Ireland)
048-302-50707(within Republic of Ireland)
+44-(0)28-302-50707(outside UK and Ireland)
|
Please have your credit card details ready and advise of order requirements.
Or you can order and pay via our Live Chat system, just simply click on the chat icon and one of our operators will take your order and payment for you.
|
| Shipping Costs (Postage and Packaging) & Delivery Times |
Check out our delivery terms page for information on delivery and postage charges.
|
| Order & Dispatch Process |
Once an order has been received, you will automatically receive a confirmation email from WorldPay, confirming receipt of order as well as order details.
|
We will endeavor to dispatch orders 1st class mail on the day of receipt of order (subject to the item being in stock). A confirmation email response will be sent by email to confirm that the item has been dispatched.
|
If we do not have your order in stock, we will tell you by either email or telephone at which point we can advise when the item will come into stock and discuss whether you require to cancel that part of the order or wait until it comes into stock.
|
We will endeavor to dispatch orders 1st class mail on the day of receipt of order (subject to the item being in stock and the customer credit card authenticity checks being satisfactory).
|
| Order Tracking |
If you would like to know the current status of your order, you can view your order status or history for previous orders by logging into your account details 'My Account' section.
|
| Returns, Cancellation and Refund Policy |
If you receive any product which is damaged or faulty we ask you to notify us within 7 days of receipt. Please return damaged or faulty items to our head office address below. We will then replace the faulty goods.
|
We will accept back any goods which are not satisfactory for any reason for a full refund providing they are in an un-used, un-opened and in an 'as new' condition within 10 days from the day after you receive the goods. You will need to pay for the refunds.
|
We reserve the right to stop repeat orders from customers who abuse this returns policy.
|
You also have an unconditional right to cancel your order within 7 working days from receipt of the goods without giving a reason and we will then refund your money within 30 days of return of the goods. The cost of postage & packaging for returning the goods will be paid by the customer.
|
The above does not affect your statutory rights as a consumer.
|
| Customer Account |
Every customer will be asked to set up a new account once they make an online purchase. You will be asked to complete a username and password and provide your email address. We recommend you use a password of 6 characters, with at least 1 integer.
|
Once an account has been set up, a returning customer needs to complete a user login in the 'My Account' section which will provide them with details of current orders and order history.
|
| Special Offers |
Care4yourskin.com will regularly be running special offers on specific products for limited time periods. We reserve the right to change these at any time.
|
| Website Information |
Care4yourskin.com aim to ensure the information provided on this website relating to our products or online skin therapy are accurate and/or carried out in a professional manner. However the information on this website is not to be used as medical advise or a recommendation for treatment of disease. The information and products here should not be used in place of a qualified health provider. Care4yourskin makes no warranty or guarantee, either expressed or implied, regarding the completeness, accuracy, or timeliness of the information on this website nor its suitability for any purpose. Please consult your physician if you need medical attention.
|
| Complaints Procedure |
| If you wish to make a complaint about our products or services, please send an email to customer.services@care4yourskin.com. Please provide full details of any complaint. We aim to respond to your complaint that you might have within 5 working days. |
| Contact us |
|
Our head office address is:
|
| Care4yourskin.com |
| 9 Railway Avenue |
| Newry |
| Co. Down |
| BT35 6BA |
|
From within the UK
|
| Tel. 0845 50 50 213 |
| |
| From Republic of Ireland |
| Tel. 0044 845 50 50 213 |
| |
| From outside UK and Republic of Ireland |
| Tel. +44-845 50 50 213 |
| |
Or by sending an email to customer.services@care4yourskin.com
|
| Copyright |
| Copyright 2008: No part of this website may be reproduced without written permission from Care4yourskin.com. The works on this website and all of its associated files may not be reproduced, published, distributed, displayed, transmitted or used in any way without written permission, including reproduction on other web sites or distribution by electronic mail. This means you cannot copy any information, text, design, photos, pictures or anything on this website. |
Thank you very much for such speedy service! Amazing!! and for my free samples, can\'t wait to try the products!
I would definitely use care4yourskin again for Dermalogica!!
